Privacy Policy

GIOVE MIO PRIVACY POLICY

Last updated: July 27, 2026

This Privacy Policy describes how DARWISH CAPITAL, S.A., owner and operator of the GIOVE MIO brand —hereinafter, “GIOVE MIO,” “we,” or “the Company”— collects, uses, stores, shares, and protects the personal information of individuals who visit, use, or make purchases through www.giovemio.com, hereinafter, the “Site.”

By using the Site or providing us with personal information, you acknowledge that you have read this Privacy Policy.

1. DATA CONTROLLER

The data controller for personal data collected through the Site is:

DARWISH CAPITAL, S.A.
Trademark: GIOVE MIO
Republic of Panama
Email: ventas@giovemio.com
Website: www.giovemio.com

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Site, we may collect the following categories of information:

Identification and contact information: first name, last name, email address, phone number, billing address, and shipping address.

Order and transaction information: products purchased, purchase amount, discounts used, selected payment method, payment status, delivery information, returns, exchanges, and order-related communications.

Payment information: payments are processed through external providers, financial entities, or payment gateways. The information GIOVE MIO receives and retains depends on the payment method used. GIOVE MIO does not use payment information for purposes other than processing, validating, documenting, or tracking the transaction.

Account information: credentials and data associated with a customer account, when the user chooses to create one.

Communication information: messages sent via email, WhatsApp, contact forms, social media, or other customer service channels.

Technical and browsing information: IP address, browser, operating system, device type, time zone, pages visited, products viewed, actions performed within the Site, referring page, and other technical data related to browsing.

Commercial preferences: subscriptions, consent to receive marketing communications, products of interest, and purchasing preferences.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you, when you make a purchase, create an account, communicate with us, or complete a form.
  • Automatically, through cookies, pixels, server logs, and similar technologies.
  • Through providers who offer services related to payments, fraud prevention, hosting, analytics, advertising, delivery, and customer service.
  • Through social media platforms or networks when you interact with GIOVE MIO’s accounts.

4. PURPOSES OF PROCESSING

We may use your personal information to:

  • Process and confirm orders and payments.
  • Prepare, ship, and deliver purchases.
  • Issue invoices, receipts, and order-related communications.
  • Manage changes, returns, warranties, and service requests.
  • Verify customer identity when necessary.
  • Prevent fraud, unauthorized transactions, and security risks.
  • Respond to inquiries and provide customer support.
  • Manage customer accounts.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Improve the Site's operation, content, security, and user experience.
  • Generate statistics and analyses on store performance.
  • Send commercial communications when consent exists or an applicable legal basis.
  • Personalize content, recommendations, or advertising, when appropriate and permitted.
  • Protect the rights, assets, and security of GIOVE MIO, its customers, and third parties.

5. BASIS FOR PROCESSING

The processing of personal information may occur when:

  • You have given your consent.
  • It is necessary to manage a purchase, order, or contractual relationship.
  • It is necessary to comply with a legal obligation.
  • It is authorized by an applicable legal provision.
  • It is necessary to protect rights or address legitimate claims.

When processing depends on consent, you may withdraw it later. Withdrawal of consent will not affect the validity of processing carried out before its revocation.

6. COOKIES AND SIMILAR TECHNOLOGIES

The Site uses cookies and similar technologies to enable its operation, maintain the shopping cart, remember preferences, protect sessions, prevent fraud, measure traffic, and evaluate store performance.

These technologies can be categorized as:

Necessary cookies: enable essential functions such as navigation, security, cart, login, and purchase processing.

Functional cookies: allow remembering preferences and improving certain Site functions.

Analytical cookies: help understand how visitors use the Site and allow evaluating its performance.

Advertising cookies: may be used to measure campaigns, personalize ads, or limit the frequency with which an advertisement is displayed.

Where required by applicable law, non-essential cookies will only be activated after obtaining the corresponding consent.

Visitors can manage their preferences through the privacy banner or panel enabled on the Site. They can also restrict or delete cookies from their browser settings. Blocking necessary cookies may affect some store functions.

7. PROVIDERS AND THIRD PARTIES

We may share necessary information with providers who help us operate the business, including:

  • Shopify, as an e-commerce platform and store host.
  • Payment gateways, banks, and financial processors.
  • Logistics, messaging, and delivery providers.
  • Fraud prevention and security services.
  • Customer service and communication tools.
  • Analytics, advertising, and campaign measurement providers.
  • Professional advisors, auditors, accountants, or authorities when appropriate.

These third parties should only receive the necessary information to provide their services or fulfill legal obligations.

We may also disclose information when necessary to respond to a court order, request from a competent authority, investigation, legal obligation, or to protect our rights.

8. SHOPIFY

The store operates through the Shopify platform. Shopify processes certain personal data necessary to offer its technology, operate the store, process transactions, maintain security, and provide other related services.

Shopify's own practices are governed by its privacy policies and terms. Shopify's relationship with visitors and buyers may vary depending on the functions used in the store.

9. ADVERTISING AND COMMERCIAL COMMUNICATIONS

We may use information related to your purchases, browsing, or preferences to send communications about products, promotions, or news, when you have given your consent or there is another permitted legal basis.

You can stop receiving commercial emails using the unsubscribe link included in each message or by writing to ventas@giovemio.com.

Even if you unsubscribe from promotional communications, we may continue to send operational messages related to orders, payments, deliveries, security, or customer service.

10. INTERNATIONAL TRANSFERS

Some technology, financial, advertising, or logistics providers may process or store information outside of Panama.

When international data transfers occur, we will endeavor to use providers that maintain adequate security and protection measures and will adopt the reasonable measures required by applicable law.

11. INFORMATION RETENTION

We will retain personal information for the time necessary to:

  • Manage the commercial relationship with the customer.
  • Complete orders, payments, changes, returns, and warranties.
  • Address claims or inquiries.
  • Maintain accounting, tax, and commercial records.
  • Comply with legal obligations.
  • Prevent fraud and protect store security.
  • Resolve disputes or exercise legal rights.

When the information is no longer necessary, it may be deleted, anonymized, or retained in a restricted manner when a legal obligation requires it.

12. SECURITY

GIOVE MIO adopts reasonable administrative, technical, and organizational measures to protect personal information against loss, unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can guarantee absolute security. The user must also protect their credentials, devices, and access methods.

GIOVE MIO will not request full passwords or confidential bank information through unsolicited email messages.

13. DATA SUBJECT RIGHTS

In accordance with applicable law, you may request:

  • Access to your personal data.
  • Rectification of incorrect, incomplete, or outdated data.
  • Cancellation or deletion when applicable.
  • Objection to certain processing.
  • Portability of your data when applicable.
  • Withdrawal of previously granted consent.
  • Information on the purposes and conditions of processing.
  • Review of decisions based exclusively on automated processes when they produce significant effects on your rights.

To exercise these rights, please write to:

ventas@giovemio.com

The request must allow us to identify the data subject and specify the right they wish to exercise. We may request additional information when necessary to verify identity and prevent unauthorized access.

You may also submit an inquiry or complaint to the National Authority for Transparency and Access to Information of Panama — ANTAI, in accordance with the procedures established by that institution.

14. MINORS

The Site is not specifically directed at minors.

We do not knowingly collect personal information from minors without the authorization that may be required. If a parent, guardian, or representative believes that a minor has provided us with personal information without valid authorization, they can contact ventas@giovemio.com to request its review or deletion.

15. LINKS TO THIRD PARTIES

The Site may contain links to pages, services, or platforms operated by third parties. GIOVE MIO does not control the privacy practices of these third parties.

We recommend reviewing their privacy policies before providing them with personal information.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our operations, services, technologies, providers, or legal requirements.

The current version will be published on the Site indicating its last updated date. When changes are relevant, we may communicate them through additional means as appropriate.

17. CONTACT

To make inquiries, exercise rights, or submit a request related to privacy and data protection, you can contact:

DARWISH CAPITAL, S.A.
Trademark: GIOVE MIO
Email: ventas@giovemio.com
Website: www.giovemio.com
Republic of Panama